Orange Phone Problems 2

Posted on August 23rd, 2006 at 8:13 pm

“Orange is committed to providing excellent customer services” – Answer message

Well my old ‘3’ number was meant to be transferred on the 18th of August across to Orange. I followed the instructions to the tee but I’ve yet to be transferred. This morning my ‘3’ phone was finally disconnected but Orange haven’t managed to hold up their end of the bargain. I waited for 8 hours but then thought it was time to call them My Orange phone does work, just not with my old number.

Here’s what I’ve been doing over the last 2 hours:
1. Phone 150 on my Orange phone.
2. An automated service tells me to press ‘4’ to discuss my account.
3. Orange doesn’t accept my 4 button at all and repeats the message.
4. After a few times of trying I hang up.
5. My phone then loses it’s signal even though it had full reception before I made the call.
6. Turn the phone off and on and repeat from step 1.

So far Orange have cost me around 8 hours of my life trying to achieve the simple task of registering my phone. They may also have cost me quite a bit of money. I’ve currently been on hold for 30 minutes using my BT landline. I’ll tot up the costs and send a letter to them once my phone is actually working asking for a refund.

My conclusion? Never ever sign up to Orange. If you are a member of Orange then please consider transferring to an alternative supplier. Check out the Carphone Warehouse online and you’ll probably pick up a deal from an alternative suppiler for less than half the price.

Update: My temporary phone number doesn’t work either now. But if I call out using my new Orange phone the number is my old ‘3’ number. That means that the number transfer process is half complete. Unfortunatly nobody can call into the phone, I can just call out.

Update: Looks like my phone is working properly now, at last. You contact me on my normal number.

This entry was posted on Wednesday, August 23rd, 2006 at 8:13 pm and is filed under Technology. You can follow any responses to this entry through the RSS 2.0 feed.

3 comments so far.

  • julian says:

    My advice, bite the bullet and pay the extra for Vodafone.

  • We can’t all be multi-millionaire rock stars like yourself.

  • Lori Green says:

    When you’re in the vortex of “if you’d like to speak to a representative, please press 1 now”, try pressing 0 0. That will usually get you to a customer service rep. If that doesn’t work try # #. Every company has a shortcut for their loop systems that is different, but they all have one. Just go mad and start pressing buttons!

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